We hope you will love the products you have ordered.
If for any reason you want to cancel your order, you can do so within 30 working days, starting from the day you receive the goods. You have to return goods to us within 21 days of receipt and you have to pay for postage when returning goods. Your money will be refunded within 10 working days onto the credit/debit card used to pay for the original order (or credited to the PayPal account if paid with PayPal balance). Postage fees will not be reimbursed when returning unwanted goods.
If you are exchanging an item, standard delivery is free on your first exchange, however any subsequent exchanges will be charged at our normal delivery rates.
You have to contact us via e-mail firstname.lastname@example.org to let us know you are returning goods and we will provide you with the address for returns.
If you have received a wrong product or if the product is faulty.
Return the item to us and you will get a full refund or it can be exchanged for another product. In this case if you choose a refund the cost of postage will be reimbursed as well.
Please note: If you decide to cancel your order within 30 working days period, you must tell us in writing via e-mail to: email@example.com
Non returnable items include:
Hosiery (including Bodystockings, if the packaging has been opened/seal broken)
Perfumes, body powders, body paints (if the packaging has been opened)
When returning an item, it needs to be in resellable condition, in original packaging and must
be unworn, all tags and labels must be intact. We have the right to
reject a return if it is apparent that the item has been worn, damaged,
washed, etc. or tags and labels removed.
Please take extra care when trying on lingerie. Please make sure panties/ briefs/ thongs/ swimwear are tried on over your own underwear. Please avoid lipstick, make-up, body lotions, perfume coming in contact with the product you are trying on.
For Customer Service please e-mail: firstname.lastname@example.org